security camera supplier

866-414-2553

Support Portal

We're extremely happy to help you set up your system and troubleshoot any issues. Our support hours are from 9AM-7PM Monday - Friday (EST) and we are available via chat, email, phones, and remote PC screen-sharing. You can reach us at 866-414-2553.





Quick Start Guide

Just received you SCW system? There should be a Quick Start Guide in your shipment, but here's a digital PDF for searching.

Networking Guide

Setting up your router so that you can do remote viewing.

Video Tutorials

Might as well learn how to use these things.

Software

Downloads all the things!

Manuals and Technical Guides

Manuals and other documentation.

App Setup

iPhone, iPad, and Android app setup instructions.

Support Policies


Totally Free Support Policies

We're going to do everything we can to make sure your system works, but there's a few things that we can't help with.

After Hours Support

Have an issue when we are closed? Here's how to schedule after-hours support.

Best Practices for Preventing IOT Hacks

Hacked Cameras have been in the news a great deal. Here's a list of best practices to prevent it from happening to you.

Warranty Policy

What to do when things go wrong.

RMA Policy

How to do advanced replacement and other return-based issues.

Third Party Camera Support Policy

Need to use another camera brand? Here's what you need to know for us to help you.

Tools


Recording Time Calculator

If you know how many days of recording you want on hand, this tool will calculate how hard drive space you need

Knowledge Base

Learn more than you ever wanted to about surveillance


Trustpilot