Store Policies What's is SCW? Security Camera Warehouse is a Surveillance Wholesaler based in Asheville, North Carolina. We pride ourselves on amazing, free customer service, professional products, and the longest warranties in the industry. call 866-414-2553 Phone Number and Address Phone Number: 866-414-2553 Corporate Office: 6 Celtic Drive Unit A6 Arden NC 28704 Email: [email protected] Industry Leading Warranties We stand behind our products 100%, which is why we have some of the best warranties in our industry. If a product is defective, we will repair or replace it. Shop around; you won't find a better warranty than ours. All analog cameras are warranted for 2 years from date of purchase. All NVRs, DVRs, IP cameras, and TVI cameras are warranted for 3 years. All accessories are warranted for 1 year. Trusted By: Support FAQ What does your support cost?It is 100% free. How long does it last?For the life of the product. When my warranty is up, what does your support cost?It is still 100% free. Our Support Promise We will be there for you when you need us. We won’t strand you on the job site without the answers you need to get the job done. Whether it means troubleshooting an issue or helping you get your cameras online, we're here to support you and our products every step of the way. You’ll have access to our techs for the life of the product and it never costs you anything. Our Quality Guarantee We don't sell the type of cheap surveillance gear you can get in a big box store. All of our equipment is professional grade, high quality, tested, and reliable. Each item is new and in unopened condition (no refurbished equipment is sold at this store unless it is in the "refurbished equipment" category and clearly marked as such on the product page) and includes an easy to follow user guide written in clear English that you can download from the site. 100% customer satisfaction guaranteed. 30 Day Money Back Guarantee If, for any reason, you aren't happy with what you bought from us, you can return or exchange that as long as you decide to do so within 30 days and the equipment is still in "as new" condition. Full Return Policy details Free System Design Sometimes a custom solution is needed to get the job done. Our techs are here to help you build the perfect custom system. We’ll walk through the entire plan with you, picking the right cameras and equipment to make sure your customers are happy with their new system. If you would like us to design you a surveillance floorplan, we would be happy to, however, you will need to sign this indemnification form. Please note that even without signing the form, Security Camera Warehouse is not liable for damages to your person or property and even a properly configured surveillance floorplan cannot prevent damages from occuring. Same Day Shipping As long as you order one of our in-house items before 2PM EST, your items are going to ship the same day. No more waiting around with a job to do. Our fulfillment team is fast and if you spend more than $250, you'll get free Ground Shipping (if you are in the lower 48 states), if it is less than $250, you still get free shipping but we may use USPS (also limited to the lower 48). The image below shows average delivery timeline for ground shipping. These delivery times are are only an estimate; Ground technically has 7-10 days to delivery your package, so your milage may vary. International Shipping International Shipping is available, but all international orders must be made via wire transfer and over email/phone/fax. Credit Cards Accepted: We accept Visa, MasterCard, Discover online. We also take American Express over the phone. American Express orders are not eligible for online discount and have their own discount formulas.