All products are sold in working order by Security Camera Warehouse. In the event a customer receives a defective item, we have a 30 day money back guarantee on our return policy.  If you wish to return an item for any reason, please give us a call or shoot us an email requesting an RMA # and a return address.  If we receive the item before the 30 days, the customer will be allowed to get a full refund or a replacement item.

If the 30 day return period has passed (but is still within the products warranty period) and you have a defective item that you wish to return, please follow the same RMA procedure outlined above.  

Our One Year Warranty Policy

At Security Camera Warehouse (SCW) we take pride in offering only the highest quality products. In the rare event that a defect does occur we offer the following warranty: All products are warranted by Security Camera Warehouse for 1 year from date of purchase, except for Clearance items which are warranted for 90 days. If a product is defective we will repair or replace it. The customer is responsible for the shipping to send the product to us. We will pay for the shipping cost to return the product back to the customer.

**NOTE**  Some select products may carry a longer warranty period.  This will be displayed on that prodects respective page.

After 1 year (outside of the warranty), you may be covered by the manufacturer warranty.  This differs by manufacturer, so if you are un sure, give us a call. 

Network systems can be complex and everyone's network is configured differently. For this reason Security Camera Warehouse cannot be liable for any issues or problems resulting from support of network related issues. We recommend that for any network related issues, you involve the support of your local network support specialist.

How To Void Your Warranty

The following situations void the product warranty: Opening the housing of any camera with a fixed lens. Cutting the connectors off any equipment. Adding 3rd party software to a DVR without prior approval from our technical support department. Damage caused by the fault of the installer or customer (for example dropping or breaking the product, improper voltage, or improper installation). We cannot warranty any used cable.

RMA Details

RMA : All returns and warranty services require a valid Returned Merchandise Authorization Number (RMA#) issued by us. An RMA number is valid for 30 days (returned products must be received within 30 days from issuance of the RMA number).