SCW Technical Support
If you are having trouble with one of our products, or a item you bought from our store no longer works, or if you just have questions about
equipment you purchased, take a look through this section. We have an option for every situation. We are building and improving our online
technical support database and ticket system. Our goal is to make sure we sell top quality CCTV equipment, however, we understand that from time to time there
are errors in product, shipping, or other scenarios. If you need to place an RMA to return
something this is the right place. Below there are a few options you can choose to get you in the right direction. We also are building a complete
section for all our manuals and product specifications here too. If you cannot find what you are looking for and you get lost, call our 800 number
and select to speak to our technical support staff today.
Open A Technical Support Ticket Or Submit A RMA Request
Check The Status Of Your Support Ticket & RMA Status
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RMA Returns Must Meet Our 29 Day Policy
If you have an item that is defective or you decided against the purchase of your product for technical reasons, you must abide by our strict
time frame on returning the item. If you have not read our general RMA policy and our technical support policy, then you must know that you have
29 days from the day you receive your item in the mail to exchange, return, or claim a refund on any item bought from our store. You must
request a RMA number from our technical support staff. Above, we have built and installed a system where you can create a ticket to have our
team assign you a number and start a case for the items you are looking to return. We test every item before it leaves the warehouse in an attempt
create quality control, however, if your product was damaged by shipping, or just stopped working for any reason you can get a RMA number and
return the item to us. You can also login to the account that you create and keep up with the status of your RMA case. If you have any other questions
concerning this policy, call our 800 number and press option 3 to speak with a CCTV technician today.
866-414-2553
