SCW Store Return Policies

Store Return Policies and Protocols

Merchandise may be returned for a refund or exchange for 30 days from day of receipt as long as the equipment is still in "as new" condition. If an item is being returned for any reason there is a 20% restocking fee. There is no return on Clearance or Refurbished items. Shipping costs are not refundable. The cost to ship the item back to us is on the customer. Also upon receiving the items, we will determine if the equipment qualifies for a refund. The refund is for store credit, unless the items were broken or malfunction. In the case of equipment malfunction, there is a full-refund issued by us plus the cost of shipping.

As New Definition::

"As New" means that all items must be undamaged and in their original cartons and packaging along with all accessories, documentation, and parts. No wires or pigtails can be cut. The product exterior must be intact and unmarked. The original carton must be in another "shipping" box. No postmarks or labels shall be on the original box. Cable must be unopened (or still on reel). A Return Merchandise Authorization (RMA) number must be obtained from Discount Security Cameras prior to the return of any merchandise. An RMA number is only valid for 29 days.

To request an RMA number, click here.

Free and Discounted Product Offers::

From time to time, SCW will offer a free or discounted product as a special offer along with a another product. For example, we might offer a free monitor with a DVR system. In a case like this, if the product is returned (eg, the DVR system) then the free or discounted product must also be returned (eg, the monitor) in order to receive the full refund for the order. The free or discounted product must also be in 'as new' condition as described above. If the free or discounted product(s) is not returned with the rest of the order then DSC will charge the customer for the retail price of the free product (or the difference between the discounted price vs. the retail price of the discounted product) thereby reducing the amount that the customer would receive in the refund. For example, if a free monitor was not returned and the retail price of the monitor is $129 then the refund to the customer would be reduced by $129. Similarly, if a discounted monitor was not returned which was sold at $59 that was normally $159, then the refund to the customer would be reduced by $100.

Package Offers::

If a customer returns an item that was purchased as part of a package (and so paid a reduced package price) or using an order discount or coupon, SCW will calculate the correct amount to be refunded as follows:

The total cost of the items will be added up according to the price if each item was purchased separately. Then the percentage of discount will be calculated based on the price paid for the package.

Example 1:

For example, if the items in the package purchased separately is $750 and the package price paid was $699 then the percentage of discount was 1 - (699/750) * 100 = 6.8%.

Example 2:

In this example, if an item is returned, the amount credited would be the individual retail price - 6.8%. For example, if one camera was returned which costs $79 individually, the refunded amount would be:

$79 - 6.8% or $79 - ($79 * .068) = $79 - $5.37 = $73.63

In this case, $73.63 was the actual amount paid for the camera given the package or coupon price. If a restocking fee is charged it will be based on this actual amount paid ($73.63 in this example). If you have any questions about this policy please feel free to call us.