Store Return Policies
Store Return Policies and Protocols
Merchandise may be returned for a refund or exchange for 30 days from day of receipt as long as the equipment is still in "as new" condition. There is a 15% restocking fee for items returned within 30 days. There is no return on Clearance or Refurbished items. Shipping costs are not refundable. The cost to ship the item back to us shall be paid by the customer. Upon receiving the items, we will determine if the equipment qualifies for a refund.
As New Definition
"As New" means that all items must be undamaged and in their original cartons and packaging along with all accessories, documentation, and parts. No wires or pigtails can be cut. The product exterior must be intact and unmarked. The original carton must be in another "shipping" box. No postmarks or labels shall be on the original box. Cable must be unopened (or still on reel). A Return Merchandise Authorization (RMA) number must be obtained from Security Camera Warehouse prior to the return of any merchandise. An RMA number is only valid for 30 days.
To request an RMA number call our customer service number at 866-414-2553.